POLICIES

posted: by: LB Tags: "Clinic Specials" "News" 

PAYMENT IS DUE AT TIME OF SERVICE

We accept CASH, CHECKS, CARE CREDIT, VISA, MASTERCARD & DISCOVER (we do not take American Express)

Care Credit:  we can assist you online at our clinic to apply for care credit or you may visit carecredit.com

Surgery Drop-Off: 
7am - 8am, please allow 10-15 minutes for check-in

Groom Drop-Off:  8am - 9am, please allow 5-10 minutes for check-in

Appointments:  Please call us at 812-235-1111 for an Appointment.
If you cannot keep your appointment or need to reschedule, please call us so that we can possibly use that time slot for another animal needing to see the Doctor.

If your pet is vomiting or having diarrhea, coughing or sneezing, please let us know BEFORE you bring them into the Clinic.

Correct Address & Phone Number:  please let us know if your address or phone number has changed.

Vaccine Requirments for Boarding & Grooming:  all pets must be current on vaccines to be here.  If they are not current, we can give vaccines while they are here.  Please note we do administer Bordatella every 6 months for extra precaution.
Dogs: Rabies, Distemper, Bordatella
Cats: Rabies, Feline Distemper

Special Food Orders:  Hills Prescription Diet, Blue or Royal Canin
if you are needing us to order food for your pet, please let us know by Wednesday of that week.  Food Orders will be placed on Wednesday and be delivered on Monday.  Any requests made after Wednesday, will not be ordered until the following Wednesday.   You may also order food from our Online Pharmacy and have it delivered to your door.

Presciption Refills: please call us at 812-235-1111 to request a refill of your pet's prescription allow 24 hours for us to get it filled.  You may also order through our Online Pharmacy and have it delivered to your door.

Hearworm Prevention:  ALL DOGS must be current on a Heartworm Test and prevention purchased each month or several months at a time.  A Heartworm Test is Required every year (even if on prevention).  Heartworm prevention is recommended year-round including winter months.